Support Section
If you have any problems or questions please see the section below or contact us for support.SUPPORT
Using Mysitevisitors
Please find below the support section for using Mysitevistors software and getting used to the dashboard. If you have any questions or problems please don’t hesitate to contact us.
Your Reports
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Mysitevisitors provides you with 4 main styles of reporting options:
Real Time Notifications
Your Real-Time Notifications deliver instant alerts of new companies visiting your website.
They are automatically set up to be received by the first user on the account.
However, to set up a Real-Time Notification for an alternative user, simply select the ‘+ Add Recipient’ icon and choose your user.
To help you exclude irrelevant notifications, you can select only the specific visiting country or countries you would like to receive these alerts for.
Scheduled Reports
If live notifications are not required for a user, Scheduled Reports offer more flexibility and will send you an email of visiting companies at a time you choose, for a period you want, with all of the relevant data in a concise CSV file.
Companies by Channel
This Report will group your identified companies by the referral source.
You can select a date range in the top right corner to view activity over a chosen period of time.
This information can be downloaded used for Marketing Reports and Insights to various campaigns.
Companies by Search Term
Where possible, Whoisvisiting will show you how many companies have been identified from specific search terms.
These SEO Insights can be viewed and exported to guide your Content Marketing and Search Engine Optimisation focus.
Trigger Reports
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Trigger Reports help you to filter through the noise of your website visitors and create automation outside of the dashboard to deliver notification of the most important or pre-qualified companies.
Now that you have your Tracking Page set up with the appropriate Domain and or Search Match Type, you can add new reports accessible through the Settingsdropdown.
Triggers can also be added directly from within the Tracking Pages section by selecting the ‘Add Trigger’ action.
Select the Add Report Button to begin creating your custom notification.
You can select your Tracking Page or enter a specific Landing Page / Page URL.
There are many options for your custom Trigger Reports based on when and how you want to receive the information and data:
Notification Settings
Visitor Type
Location
Referral
Behaviour
Applying any of these settings gives you and your team automatic notification to the email address when matching the criteria chosen.
Setting Up New Tracking Pages
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Setting Up A Tracking Page
To create a Trigger Report for a specific page, you will need to set it up as a Tracking Page which can be selected from the menu dropdown.
You can then proceed to add ‘+ Tracking Page’.
URL
Once you have named the particular tracking page, enter the full URL of the website page you want to be notified of visitors landing on.
Domain Match Type
Depending on the complexity of your URL structure, select the condition which you want for tracking the page (or pages).
Exact
Enables you to track the individual page matching the exact URL entered.
For example:
https://www.site.com/pricing
Contains
Enables you to track a range of pages instead of just one, grouping by less-structured URL elements or key-terms in a URL.
For example:
Matches to all URL’s which contain the chosen variable:
Begins-With
Enables you to track a range of pages which meet your criteria, grouping by the first variable in a URL’s sub domain.
This means that the entire sub categories which proceed the term entered can be tracked:
For example:
https://www.site.com/products/product-name-1
https://www.site.com/products/product-name-2
https://www.site.com/products/product-name-3
Ends-With
Enables you to track a range of pages, grouping by the final variable in a URL’s sub domain.
For example:
https://www.site.com/products/product-name
——————————————————————————————
Search Match Type
If you are tagging URLs with custom campaign variables to track your marketing activity, referrals or paid advertising campaigns, you need to set the Search Match Type condition.
Exact
This option will match the exact variables from your URL parameters.
If you want to leave a variable as ‘anything’, you can set the chosen utm to = *.
Contains
The contains option allows you to track multiple pages from your campaigns which differentiate in certain variables but match one or some of the criteria (ie source=social).
How To Create & Set A Category
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Creating Categories
Your ‘Categories Hub’ is located within the Settings dropdown of your Dashboard.
And this is where all of your Categories can be created, managed and amended.
Category Topic Ideas
- Customer
- Competitor
- Lead
- Prospect
- Follow-Up
- Partnership Opportunity
- Marketing
- ‘Name of User’
Once you have decided on a purpose for your Category, select to + Add New.
Create a name for the new Category which will appear in the Dashboard Tag.
Customise your Category appearance by Colour and Icon to add unique identity and familiarity in the Visitor Table.
Setting Categories
You can apply any of your created categories to companies from the Visitor Page or Company Visitor Details section.
How To Use Categories
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Categories are tags which you can set to companies to help you manage and organise your visitors for a clean dashboard appearance and multiple actions.
Organisation/Appearance
By categorising visitors, it quickly adds context to your visitor display and allows all users to identify and understand relevant opportunities (or to dismiss non-relevant ones) clearly.
Filtering
Categories can also be filtered by, so you can export a report of businesses who match that criteria for a specific period of time.
IE: Download:
Category Type ‘Leads’
Date Range: January
Trigger Variables
Further to this, Categories also create new variables for Trigger Alerts. So you can receive notification of returning visitors of a category-type.
IE: Returning: Trialists, Prospects, Customers or even Competitors.
Mysitevisitors Dashboard
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Your Dashboard shows you a brief overview of your website visitors with a few alternative angles and concise data visuals.
New / Returning Visitor Graph
This graph displays your new visitors against returning ones which may be useful for understanding different customer journeys and the nature of of visitors using your website.
You can adjust the date range for this graph in the right corner.
Companies by Search Term
Where possible, Whoisvisiting will show you how many companies have been identified from specific search terms.
These SEO Insights can be viewed and exported to guide your Content Marketing and Search Engine Optimisation focus.
Recent Visits
On your Dashboard you will also see a snapshot of your most recent company visits, at a glance.
Visitors Page Features
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Features which can be used from within the Visitors Page/Table:
Your Visitors Toolbar
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Your Visitors Toolbar allows you to control the layout and organisation of the table through filtering and applied actions.
Visitor Table Data Points
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How To Send A Lead
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On the Visitors Page, within the Visitor Table, you will find the action to Send Lead.
This feature packages all of the important contact information from a specific company visit and allows you to instantly deliver a Lead Alert Email to the most appropriate person in your organisation to take action.
Send Lead
1. Go to Your Visitors, located within the Visitor Page.
2. Identify the business you want to send as a ‘Lead’.
3. Select Action: Send.
4. Type the intended recipient’s email.
5. A notification will trigger to alert the recipient via email.
Ignoring Visitors
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Ignoring a visitor will prevent the company from being visible within your Visitor Table – until you select otherwise.
There are many reasons why you may want to Ignore a visitor. If they are not relevant for your sales process or adding any value to the data provided.
Ignoring non-appropriate visitors will help to remove clutter from your visitor hub and allow you to operate more smoothly.
There are two ways in which you can Ignore a particular visitor.
1. Visitor Table
- Selecting the chosen company (or companies) you want to hide. They will then highlight for you to take action.
- Go to your Visitor Toolbar and select the eye icon.
- Choose to Ignore.
If you want them to be discoverer-able again, simply filter your table to Include Ignored.
You can then repeat the process of above to ‘Un-ignore’ the company (or companies).
2. Visitor Detail
From the Visitor Detail Page of any company, you can change the status to Ignore.
Installing Mysitevisitors On Your Website
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Once you have signed up for a 14-Day Free Trial, you will need to place a tracking code on your website to start identifying businesses.
Within your dashboard, go to the Settings dropdown of the Main Menu and select </> Tracking Code.
Place the following code which you see into the <head> section of your website HTML on any page that you want to track.
We ask that you put this in top of the <head> to reduce risk of visitors not being monitored due to on-site code. However, including this code in the <body> region should still work provided the website has no script breaking errors.
As soon as it is installed successfully you will start to receive notifications of companies visiting your website.
You can test this has been successfully activated by visiting a page on your website then refreshing your Dashboard.
The Code Not Installed status next to you domain name in the top left corner should no longer be visible.
Note:
Due to the way Wix websites render their webpage’s the standard tracking code may not work. The code you will see has been created with Wix and services like Wix in mind.
If you are using a CMS like WordPress, Shopify or Magento, follow our installation guide for help with installing.
Inviting Users
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Mysitevisitors allows you to invite unlimited users.
Therefore, you can allow every relevant person within your team structure access to the dashboard in order to utilise the system for whichever purpose.
To invite New Users to your account, select the Settings dropdown from the Main Menu.
Select Users and you will be re-directed to the Domain Users overview where you can manage your current users or select to invite a new one.
Invite the user by entering their email address and select the access status (permission level) you would like them to have.
The Invitation will then show within Pending Invites until
the user has activated the response from their email.
Why Does Google Analytics/Adwords Show Me More Visits Than Mysitevisitors?
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This is a common confusion for our customers. Basically what we show are companies only that have a static IP address assigned to them. If someone at home visits you, your adwords/analytics account will show you as having a visitor. However, the reality is that the information attached to such visitors will be of no value to you and because they are on a dynamic IP there are laws in place to prevent personal data being obtained via this method.
When a company visits you with a static IP that is assigned to themselves (most businesses in the world use an assigned static IP) we can then give you the details of this company so that you have the ability to contact them and tender for business if they are a company that you feel you could work with.
How Long Does It Take To Install Mysitevisitors
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Installing Mysitevisitors.com takes you just 2 minutes to successfully place and begin identifying your website visitors.
All you need is the unique tracking code which is located Within your dashboard and we have tried to make this process as easy as possible with a simple copy and paste process.
If you do not have direct access to your website back end, you may need to speak with your website management team or the developer to assist with the install.
In some cases, we may be able to place the Tracking Code for you – if you are having difficulty. But it should not be an issue.
See our installation guides for additional support installing the Tracking Code on multiple CMS platforms.
GDPR - Mysitevisitors Compliance
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“On 25 May 2018 most processing of personal data by organisations will have to comply with the General Data Protection Regulation”
There has been a lot of confusion surrounding the topic of GDPR as we fast approach the deadline.
With so much vague, ambiguous and contradictory content being produced on the subject, it has created a lot of complication and at times panic for businesses who aren’t quite sure just as to how GDPR will influence their day-to-day working environments.
This notice intends to deliver reassurances of what Mysitevisitors users need to know in relation to the software and business organisation.
Just like the Data Protection Act 1998, the GDPR deals with personal data – data relating to a living individual rather than a corporate entity.
The GDPR includes the following rights for individuals:
- the right to be informed;
- the right of access;
- the right to rectification;
- the right to erasure;
- the right to restrict processing;
- the right to data portability;
- the right to object; and
- the right not to be subject to automated decision-making including
- profiling.
Whoisvisiting Software
At Mysitevisitors.com we are well aware of the incoming GDPR guidelines and have been preparing our company for full compliance with these law changes as of May 2018.
We would like to clarify that Mysitevisitors as a software is fully compliant with the GDPR requirements.
Essentially, the GDPR introduction has the intention and purpose of protecting the privacy of individual EU citizens. The information provided by website visitor tracking is not relevant to the GDPR legislation which focuses on the protection of individuals details and privacy.
An IP address on its own is not personal data. This is because it is focused on a computer and not the individual using that device. In addition, we only provide business related (B2B) leads through to you and therefore the opportunity to reach out to these businesses is the same as any other marketing approach you may take when reaching out.
As a tool which enables you to learn more about the businesses visiting your website, there is no conflicting association with the GDPR. With relevance and legitimate interest at the forefront of the GDPR structure, website visitor tracking becomes more significant in this situation.
Inbound marketing has an even greater influence than ever before as it is the clearest way to qualify interest and relevance. Marketing towards a business who have displayed a level of interest is completely justifiable and in-line with the law and matches the agenda of the process.
Processor of Personal Data
In terms of being a processor of personal data, we will be ensuring that all of our channels are reflective of the necessary procedures across all elements of our business structure.
Following the key steps recommended by the ICO:
Awareness –
Mysitevisitors has made sure that decision makers and key people in our organisation are aware that the law is changing to the GDPR. And all have appreciated the impact could potentially have on the business.
The Information Held –
Mysitevisitors ensures to document all personal data held, where it came from and who it is shared with.
Communicating Privacy Information –
We have reviewed our current privacy notices and put a plan in place for making any necessary changes in time for GDPR implementation.
Individuals’ Rights –
Mysitevisitors has attended our procedures to ensure we cover all the rights individuals have, including how we would delete personal data or provide data electronically and in a commonly used format.
Subject Access Requests –
Mysitevisitors has updated our procedures and made plans for how we will handle requests within the new timescales and provide any additional information.
Lawful Basis for Processing Personal Data –
We have a lawful basis for processing data activity and have updated our Privacy Policy to reflect this.
Consent –
We have reviewed how we seek, record and manage consent.
Data Breaches –
Mysitevisitors has made sure we have the right procedures in place to detect, report and investigate a personal data breach.
Data Protection by Design and Data Protection Impact Assessments –
We have familiarised ourselves now with the ICO’s code of practice on Privacy Impact Assessments as well as the latest guidance from the Article 29 Working Party, and work out how and when to implement them in our organisation.
Data Protection Officers –
We have designated someone to take responsibility for data protection compliance and assess where this role will sit within your organisation’s structure and governance arrangements.
International –
As an organisation operating in more than one EU member state (ie carry out cross-border processing), we have determined our lead data protection supervisory authority.
GDPR Business Checklists
– GDPR checklist for data controllers
– GDPR checklist for data processors
Please be aware this information is not legal advice and the notice is with the intention to inform Mysitevisitors clients of the procedures being implemented for compliance as of May 25th, 2018. For further details regarding GDPR for your own business, please refer to the Information Commissioner’s Office documentation
Changing Your Password
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On the dashboard click on your Profile in the top right corner and select Settings.
You then have the option to change various details and preferences on your profile including Change Password.
Enter your current password, followed by your new password and confirmation password.
Save to confirm your updated password.
SUPPORT
Installation Guides
Please find below the support section for installing the tracking code onto your website. If you have any questions or problems please don’t hesitate to contact us.
Wordpress Installation
More Info
Within your dashboard, go to the Settings dropdown of the Main Menu and select </> Tracking Code.
Place the following code which you see into the <head> section of your website HTML on any page that you want to track.
We ask that you put this in top of the <head> to reduce risk of visitors not being monitored due to on-site code. However, including this code in the <body> region should still work provided the website has no script breaking errors.
As soon as it is installed successfully you will start to receive notifications of companies visiting your website.
You can test this has been successfully activated by visiting a page on your website then refreshing your Dashboard.
The Code Not Installed status next to you domain name in the top left corner should no longer be visible.
Wix Installation
More Info
Your WIX tracking code will be located in your dashboard. Go to Settings and select Tracking Code from the dropdown.
To add the custom code to your site:
– Log in to your WIX admin panel.
– Click Manage Website on the left.
– Click Tracking & Analytics.
– Click + New Tool and select Custom from the dropdown.
– Place your code into the Snippet provided.
– Ensure you select the ‘Load code on each new page’ option.
– Select to place code in the Head and finally Apply this.
Shopify Installation
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- Log into your Shopify Account.
2. Once you have logged into your dashboard find the option for Themes.
3. Open Themes and click on the ‘theme’ file.
4. Now in the themes code search for the </head> tag.
5. Paste our code just above the </head> tag.
6. Go back to the Whoisvisiting dashboard and click on Settings>Tracking Code.
Click the button ‘Check Code’. If your code has been successfully installed you will get a green bar confirming this.
Joomla Installation
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Note: You will require superadmin privileges to do this. If you do not have this ability please speak to your website developer
1. Log into your Joomla dashboard.
2. Scroll down to Configuration>Template Manager
3. Click on Template manager. This will open up a page with all the templates available for your site. Click on your website template name (under the Template filter).
4. This will now open up all the files in this template. Find the file named ‘index.php’ and click on that to open.
5. Once opened you will see the code for this file. Scroll down until you see the following tags <head></head> (I have highlighted the whole <head></head> section below)
6. Copy your unique tracking code that we have generated for you and locate the </head> tag (Line 85 on the screenshot above). Paste the unique tracking code ABOVE this tag (highlighted below).
7. Now click the ‘Save & Close’ button on the top panel and your code should be installed.
8. Go back to the Whoisvisiting.com dashboard and click on Settings> Tracking Code.Click the ‘Check Code’ button and your free trial should now start.
Weebly Installation
More Info
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1. Log in to Weebly.
2. Select “Edit”.
3. Select “Settings” located in the top blue bar.
4. Click on “SEO (Search Engine Optimisation)” and scroll down to the “Header Code” box.
5. Copy the Whoisvisiting.com tracking code from Dashboard>Settings>Tracking Code, then Copy & Paste the code in “Header Code” box.
6. Click on “Save”
7. Publish your website and you should be able to now track the visitors to your website.
Drupal Installation
More Info
- Login to your Drupal admin account
- Go to Structure
- Then, go to Blocks
- Go to Add Block
- Configure the block as follows: Block Title: Mysitevisitors || Block description:mysitevisitors.com tracking code, Block body: Paste the unique tracking code (found in dashboard Settings> Tracking Code), Text format: FULL HTML
- Scroll down the page → Save BlocK
- Then, Save Blocks
- Refresh your website.
- Done!
Website Builder Installation
More Info
-
If you are using the Website Builder which is provided with most website purchasing sites such as GoDaddy etc then here is how you install your tracking code.
- Log in to your Website Builder account.
- Click Design Your Pages.
- If necessary, from the Page menu, select the page you want to modify.
- Click Popular, and then drag and drop the Script icon over a Drop Zone. Drop Zones display on your Web pages when you hover over them.
- In the Enter JavaScript text box, delete the default scripting, and then enter your script.
- Click OK.
- Click Publish in the upper right.
Once you have placed the code, head back to your Mysitevisitors dashboard and click ‘Check Code’.
Your account should now be active.
Magento Installation
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- On the Magento Admin page, click on System > Configuration.
- In the sidebar, click General > Design > HTML Head or Footer.
- Paste your tracking code into the Miscellaneous Scripts or Miscellaneous HTMLbox. Note: you can find your tracking code on your dashboard under Settings > Tracking Code
- Click Save Config.
We're Here To Help You Get More Leads From Your Website Visitor
Office
Lakeside North Harbour,
Western Rd, Porchester,
Portsmouth, PO6 3EN
Hours
M-F: 8am – 6pm
S-S: 9am – 6pm
Call Us
0333 444 0922 or
07825 669214